Frequently Asked Questions

We can be reached by phone, email or you can place an order online. Whatever method of communication is easiest for you is how we’d like you to contact us. Click here to access our contact page.

Please contact us via email at info@twoelephants.lk or by phone.

We use our local delivery partners for the bulk shipments. If the weight of your package/ shipment exceeds a certain limit, we will charge it based on the partner’s rate.

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

Shipping times will depend on location, but we always ensure that your purchases are shipped and delivered as quickly as possible. If you have a made to order delivery, you can communicate with our respective team member, and they will gladly help you.

Yes! However, additional charges will apply because of international duty rates. 

We accept cash on delivery, bank transfers and all major credit cards for local orders.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.     

To cancel your order, you can write into info@twoelephants.lk and an agent will get in touch with you on the return process.

We allow our customers a 30 day limit to return the product. Please write to info@twoelephants.lk